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Everything you wanted to know about cloud contact centers – a BFSI perspective!

What's inside?

  • Is your cloud contact center secure?
  • How do you integrate your cloud contact center with other systems?
  • What about the workflow of a cloud contact center?
  • What about the cost of a cloud contact center vis-à-vis an on-premise solution?
  • Speed of implementation of a cloud contact center?
  • Does cloud help hire top talents?
  • Is there a flip side to cloud contact centers?

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