The rise of the digital workforce
Work-from-home flexibility, data management, compliance, reporting, chatbots, AI, and automation
Your contact center platform comes with digital features that allow you to provide self-service capabilities to your customers.
For instance, chatbots can address several low-level queries directly for your customers, like balance in their account, the last five transactions you made, etc.
Your website FAQs are the knowledge repositories of most things your customers may look for. You can keep adding to it based on any customer queries you address.
Your mobile apps can help your customers do most transactional queries and easily register complaints. What else is left?