Fintech Case Study
Overcome poor Internet connection and offer high-quality calling for at-home agents
One of the largest online marketplaces for instant custom rate quotes on loans and credit cards moved all agents to work from home after COVID-19 was declared a pandemic. Most agents had spotty Internet connectivity at their homes, resulting in poor call quality with jitters, delays, and choppy voice. ClearTouch helped them with a workaround by getting their agents to connect to our platform through PSTN lines, and from the platform, we carried the calls to their customers.
Download the case study to know how we helped them with high-quality calling despite poor Internet connectivity.