Fintech Case Study
Overcome Poor Internet Connection and Offer High - Quality Calling For At - Home Agents
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One of the largest online marketplaces for instant custom rate quotes on loans and credit cards moved all agents to work from home after COVID-19 was declared a pandemic. Most agents had spotty Internet connectivity at their homes, resulting in poor call quality with jitters, delays, and choppy voice. ClearTouch helped them with a workaround by getting their agents to connect to our platform through PSTN lines, and from the platform, we carried the calls to their customers.
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