Cut costs and improve customer experience in the food delivery business
ClearTouch ensures that the rider and the customer are in contact with each other at all times while ensuring that the customer’s contact information is safe and secure. It helps resolve customer queries by routing the calls to the right customer service representative equipped with the right skills to resolve.
Besides, our platform confirms and reconfirms the orders using our automated voice messaging system to ensure that the customer is entirely on board and to avoid any last-minute surprises. It supports IVR payments with fully functional PCI redaction functionality integrated with payment gateways to process payments for our customers. All of these ensure that the customers and riders are happy in the long run.