How a leading Indian Bank kept 1000+ agents productive even during lockdown
Moving from siloed on-premise to cloud across sales, service, and collections
During COVID-19, continuity wasn’t optional for one of India’s leading banks with 1000+ agents.
Understand how the bank transitioned critical outbound, inbound, and collections operations to ClearTouch’s cloud contact center platform within days, and built operational resilience.
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See how a large bank secured continuity, compliance, and control across sales, services, and operations
- Inbound and outbound dialing, automated voice campaigns with live agent routing.
- 10-year secure call recording storage, ensuring dispute resolution with evidence.
- Centralized management of data across multiple collection vendors.
- Integrated end-to-end field collections.